Shipping and Delivery

When you buy products from KentangWeb Online Shop, your shipping is completely FREE.

We deliver your products worldwide, including Australia, Malaysia, Singapore, UK and USA and other countries, free of charge. Nothing means more to us than bringing our customers greater value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages will be delivered from China using China Post service or e-Packet to your entered address (please ensure that it is entered accurately and correctly). During Add to Cart (when you click on the “Add to Cart” button in the individual product web page), you will see that the shipping method is free.

Which countries do you ship to?

We ship and deliver products worldwide including to Australia, Malaysia, Singapore, UK and USA and other countries. There is no shipping or delivery charge.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive.

How long does shipping take?

Shipping time varies by location. Estimated shipping time is 15 to 33 days (ship out within 7 business days) but we try our best to deliver your items to your location as soon as possible.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

It may take 2-5 business days for the tracking information to update on the tracking system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.